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Delivery:We aim to deliver your hair system within 3-7 working days
Return Policy:If you are unhappy with the item for whatever reason, please return it back to us and include your order number and reason for return. Once we received, we will refund full amount via the original payment method.
Exchange Policy:If you wish to exchange the item for a different colour or product, please return the item along with your order number and details of the item you wish to exchange it with.
IMPORTANT:All products that are returned or exchanged must be in the exact same condition as you received it. It cannot be washed, brushed, or used at any point and returned in the same packaging it arrived. Please always include your name, order number and reason for return or exchange details.
Returns Address:HP Direct
96 Commercial Road
E1 1NU
Any queries? Please contact us on and include your order number.
14 days after shipment for exchange or Refund within 2 weeks only in ORIGINAL condition. No exchange or return after 14 days.
If the product has been used there is no warranty available.

We're happy to answer questions or help you with returns. Please fill out the form below if you need assistance.


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