Returns/ Exchange

Returns/Exchange/Warranty Information

Delivery:

We aim to deliver your hair system within 3-7 working days

Return Policy

If you are unhappy with the item, please return it back to us and include your order number and reason for return. Once received, we will refund full amount via the original payment method. The items can only be returned if it meets the criteria stated in the section below "IMPORTANT"

Exchange Policy:

If you wish to exchange the item for a different colour or product, please return the item along with your order number and details of the item you wish to exchange it with. You will be charge for the cost of shipping if you wish to exchange a product.

IMPORTANT:

All products that are returned or exchanged must be in the exact same condition as you received it. It cannot be washed, brushed, or used at any point and returned in the same packaging it arrived. If you have selected the option to cut the system to a specified size, the item can no longer be returned or exchanged for any reason. Please always include your name, order number and reason for return or exchange details.

For the "cut to base size" option, please note the original base size, and follow the guidelines mentioned in the "Specifications" tab and under the category "Size" of your chosen base model.

Returns Address:

HP Direct 96 Commercial Road London E1 1NU

Any queries? Please contact us on info@hairpiecesdirect.co.uk and include your order number. 14 days after shipment for exchange or Refund within 2 weeks only in ORIGINAL condition. No exchange or return after 14 days. If the product has been used there is no warranty available.

Returns/ Exchange

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